Document: AGB-ILA-2107001
If the contract is awarded for the agreed service 30 or more days post offer date, INOVIS Live Automation AG reserves the right to increase prices appropriately if the relevant prices of its suppliers have increased.
The delivery period shall be extended if unavoidable events occur which are attributable to force majeure, but also customs revisions and similar.
The determination of the delivery date for goods from abroad is based on the assumption that the delivery arrives at INOVIS Live Automation AG in the middle of each week. No liability shall be assumed for any kind of influences such as overbookings, missed bookings, strikes technical defect from transport, as well as crashes / accidents and the like arising from (air and sea) freight companies.
All deliveries shall be made at the account and risk of the customer. Complaints regarding damage, delay or loss are to be reported by the recipient to INOVIS Live Automation AG within 8 days after receipt of the consignment. Complaints related to defective packaging must be received by INOVIS Live Automation AG on the day of the good receipt.
In the case of delivery and settlement directly by the delivery companies of INOVIS Live Automations AG the terms and conditions of sale.
Unauthorized discount or discount deductions will be charged. In case of late payment, a default interest of 5% will be charged from the expiration of the payment period. In addition, the customer shall bear dunning expenses and any further damage caused by default.
The goods delivered remain the property of INOVIS Live Automation AG until complete payment. In the case of mixing or processing, INOVIS Live Automation AG is entitled to co-ownership of the new product. In the case of resale of the goods on credit, the retention of title shall be transferred to the purchase price. INOVIS Live Automation AG may, at any time, inform the debtor, which the purchaser has to name it. INOVIS Live Automation AG shall immediately inform the owner of the goods of any measures which could jeopardize the retention of title. The third party shall also be informed of the reservation of ownership.
All prices are based on Euro or GBP, unless otherwise stated in the offer. Since purchasing is often carried out in another currency, the foreign currency is used as the basis for the offer.
Warranty claims are limited to the conditions of the manufacturer / supplier. If delivery is not considered to be contractual at the time of acceptance, INOVIS Live Automation AG has the right to remedy the defects or to have them repaired by the manufacturer / supplier. If the removal of these defects is not possible within a useful period, a replacement delivery may be required. If a subsequent improvement or replacement delivery is not possible, the customer has the right to demand the reduction of the purchase price (reduction). On industrial processors and complete system, INOVIS Live Automation AG grants a 12-month warranty period for the material and fabrication defect on the confirmed delivery date. This excludes software errors and software configuration errors as well as errors, caused by externally installed hardware. Excluding damage caused by natural wear and tear, force majeure, disregard of operating instructions as well as intervention by the customer or third parties in equipment without the written consent of INOVIS Live Automation AG If a serial number designation of the product (sticker / imprint) is missing, or if this has been removed by a third party, all warranty claims will expire automatically.
Material returns are subject to the so-called” bring-in-warranty”, which is described in a separate appendix for repair and warranty procedures. Terms of sale and delivery apply.
Obvious defects must be indicated by the purchaser immediately, hidden defects must be indicated in writing, and with detailed details of the complaint. INOVIS Live Automation AG shall not be liable for technical faults caused by the purchaser to the delivered product.
In the event of a justified complaint, INOVIS Live Automation AG may, after consultation with the purchaser:
The claims of the buyer expire in any case, if they are not claimed within 30 days. Compensation claims against INOVIS Live Automation AG are excluded in all cases for unlawful intentions or gross negligence of INOVIS Live Automation AG The purchaser shall have a corresponding obligation to exercise this obligation.
Cancellations of orders are only possible with the written consent of INOVIS Live Automation AG Costs which have already been incurred or price increases by the manufacturer / supplier are to be assumed by the purchaser. Part deliveries of a framework contract must be called within the agreed deadline. In the event of a delay in delivery, INOVIS Live Automation AG may arrange the relevant deliveries and invoices.
The legal relationship is subject to Swiss law.
Should a provision in these terms of sale and delivery or a provision of other agreements be invalid, this shall not affect the validity of all other provisions or agreements.
The general sale and delivery conditions of INOVIS Live Automation AG apply.
The warranty granted by INOVIS Live Automation AG is a ”bring-in” warranty. This means that the device is insured by the purchaser in an RMA case and is sent free of charge to the address specified by INOVIS Live Automation AG For insurance and return transport INOVIS Live Automation AG assumes the costs within Ireland. If the invoice does not state otherwise, all hardware articles (new product) are subject to the warranty according to the legal requirements of 12 months. On occasions, the corresponding warranty is valid. If this is not agreed, INOVIS Live Automation AG grants a warranty of 3 months. The warranty includes the necessary spare parts, working time and return transport. Not included is software and its installation after replacing a part or device. In case of improper handling of the device the warranty is excluded. As batteries and fans are consumable parts, a maximum 6-month warranty applies. Replacement of parts or repair does not extend the original warranty period.
Reduction and change cannot be claimed during an agreed warranty extension.
INOVIS Live Automation AG can only correct errors up to the interfaces of the system. Errors in connection with the periphery which were not acquired by INOVIS Live Automation AG are excluded from the warranty service. In the case of repairs of devices outside the warranty, a cost estimate will be issued for approval.
Please enclose as far as possible with warranty settlements / returns:
Return, if possible, in original packaging or equivalent packaging. Ensure sufficient insurance of the return. Replacement for loss or damage during transportation is not covered by INOVIS Live Automation AG.
In the case of a defect, please obtain an RMA number, as this is the only way to guarantee a smooth process of repair. You can obtain your RMA number on our homepage: www.inovis-group.ch or www.inovis-group.com
A processing fee will be charged for goods returned which do not reveal any faults despite through tests, as well as password-protected systems if you have not communicated the password. This charge will be CHF 80. In the case of errors in the claimed warranty, INOVIS Live Automation AG is obliged to charge a processing fee or to return the goods.
Please keep in mind:
→ Before returning a product, please obtain an RMA number at .inovis-group.ch or www.inovis-group.com
→ Goods dispatches are accepted only if they are received free of charge by INOVIS Live Automation AG
→ No warranty can be claimed if the goods have been damaged by improper packaging, or if the warranty seal or serial number has been damaged or removed, or if the system has been improperly opened.
→ INOVIS Live Automation AG assumes no liability for the loss of stored data. Please always back up your data before sending the device.
In the case of transport damage, please notify the central office of the responsible transport company within 24 hours, otherwise claims for transport damage will be lost. Record all the conversations, contacts, date and time of the calls.
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