Support, repair and customer service

In an age where technology is the backbone of business, the need for reliable support, repair and after-sales service cannot be overemphasised. With customised customer service solutions, INOVIS Live Automation AG ensures that its customers can count on fast and competent support at all times. INOVIS Live Automation AG is a pioneer in the industry and offers a comprehensive range of services that go above and beyond to ensure smooth operation and customer satisfaction:

• Dedicated support for major projects
• Europe-wide presence on site
• Versatile SLA options
• Experienced technicians with project experience
• Safety first and foremost

Find out more about the individual:

Dedicated support for major projects:

At the heart of the INOVIS service offering are local service centres that are tailored to the specific requirements of large-scale projects. These centres act as central points of contact and provide customers with convenient and easily accessible support for their various needs. The local approach ensures rapid response and resolution and minimises disruption to business operations.

Europe-wide presence on site:

One of the outstanding features of INOVIS’ service model is its commitment to on-site presence throughout Europe, tailored to the customer’s specific Service Level Agreement (SLA). This flexibility is a testament to INOVIS’ commitment to meeting customers where they are, providing timely solutions and minimising downtime.

Versatile SLA options:

INOVIS knows that one size does not fit all. That’s why INOVIS offers a range of SLA options tailored to different needs. From convenient ‘bring-in’ repair services at local centres to the highest level of service, same-day on-site presence, customers can choose the level of support that matches the urgency and importance of their projects.

Experienced technicians with project experience:

What sets INOVIS apart from other providers is the expertise of its technicians. In cases where a same-day on-site presence is required, customers can expect a highly skilled technician with project knowledge. Equipped with the right certifications and safety training, these technicians are ready to delve into the intricacies of the project to ensure a smooth resolution process.

Safety first and foremost:

INOVIS attaches great importance to safety. Technicians undergo rigorous safety training before being granted access to customer sites, emphasising the company’s commitment to the well-being of its employees and customers. This focus on safety not only ensures a safe working environment, but also creates customer confidence in the professionalism and expertise of the INOVIS team.

To summarise, INOVIS is a beacon of excellence in the areas of support, repair and customer service. The company’s commitment to customised solutions, on-site presence, multiple SLA options and security underlines its ambition to meet the changing needs of businesses in the digital age. With INOVIS, customers can rest assured that their technology infrastructure is in capable hands so they can focus on what matters most – innovation and growth.